Questions and answers

If your question is not here, write to us at [email protected].

The book

What is the story about?

It is Christmas Eve, and something small has gone wrong at the North Pole. A friendly messenger taps on your child's window and asks for help. Your child travels to the North Pole, meets Santa and puts things right using the things they love. On Christmas morning there is a small sign that it really happened.

Is anything in the story scary?

No. There is no villain and nobody is ever in danger, lost or hurt. It is a gentle story meant for bedtime.

What ages is it for?

Ages 4 to 10. The story length and words change with the age you give: shorter and simpler for younger children, more to read for older ones. For babies and toddlers, a board book is a better choice.

How big is the book?

It is an 8 by 8 inch hardcover with 24 pages: 16 story pages, a letter from Santa, an "All about" page, your dedication, a page for your child to draw on, and four pages for the title, "This book belongs to", "The End" and the book's details.

Does Santa promise a present in the letter?

No. Santa thanks your child for their help, mentions the things they love and any kind thing you told us about. He never promises a particular gift, so there are no awkward questions on Christmas morning.

What is the audio?

The whole story read aloud, as an MP3 you can play in the car or at bedtime. It comes with every book. The voice is made with AI.

Pictures and AI

Do I need to upload a photo?

No. You describe your child in a sentence or two and we draw them from that. Tell us about hair, skin, eyes, glasses and a favorite color. The likeness is close rather than exact, and a person checks every picture before anything is printed.

How is AI used?

We use AI to write the story from your answers and to make the pictures. A person on our team then reads every page and checks every picture before the book is printed, and signs the book off by name. If a picture is off, we make it again.

Ordering

When can I order?

Orders are not open yet. Prices and the Christmas order dates will be posted on this site when they open. In the meantime, you can make a free letter from Santa.

Can I order for more than one child?

Yes. Each child gets their own book with them as the hero, and their own letter from Santa. For three or more children, write to us.

Your child's details

What do you do with my child's details?

We use them only to write, illustrate, check, print and deliver your book. They are deleted 30 days after delivery, never sold and never used to train AI. The privacy page lists everything.

Do you use cookies or tracking on this site?

No. This site sets no cookies and has no analytics or advertising trackers.